Shipping & Orders
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How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location. You will receive an automated tracking link via email as soon as your order ships.
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Can I modify or cancel my order?
We process orders rapidly to ensure fast delivery. If you need to update your shipping address or cancel an order, please email us within 2 hours of purchase.
Payment & Checkout
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What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal through our secure checkout.
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Do I need a PayPal account to purchase?
No, a PayPal account is not required. When you reach checkout, simply select PayPal and click the "Pay with Debit or Credit Card" button. This allows you to complete your purchase as a guest using any standard credit or debit card.
Product & Care
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Is the TenderPaws cover 100% waterproof?
Yes! It features an internal leakproof TPU lining hidden beneath the soft plush top layer. Liquids, accidents, and mud will not soak through to your sofa cushions.
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How do I wash my furniture protector?
Machine wash on a cold, gentle cycle with mild detergent. Line dry or tumble dry on low heat. Do not use bleach.
Returns & Support
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What is your return policy?
We offer a 30-day money-back guarantee on unused items in their original packaging. If you or your pet are not completely satisfied, contact our support team to start a return.